whitepapers

Chief data and analytics officers (CDAOs) need to support the opportunities and challenges of today’s…

For those overseeing governance, risk and compliance in today’s world, there hasn’t been one dull…

Puesto que las condiciones globales y las expectativas de los clientes cambian con rapidez, la…

Unser aktueller „State of Service“-Bericht, der auf mehr als 7000 beantworteten Fragebögen weltweit basiert, eröffnet…

Tecnologías de seguridad que lasempresas están usando para protegerlos datos sensibles en la nube

Resumen ejecutivo En las empresas de hoy, la transformación digital es una necesidad vital, y…

As the contact center continues to grow in its influence and impact, the importance of…

In customer service, every moment is an experience that matters. Customers demand real-time problemsolving via…

As security professionals work to create a secure environment for organizations, developers are often left…

As organizations continually work to create agility and security at scale, many have turned to…

BMC has taken AIOps even further by making it “open.” BMC Helix AIOps can ingest…

El gobierno corporativo moderno requiere la colaboración de múltiples funciones y personas en entornos de…